Free Worldwide Shipping!
Free Worldwide Shipping!

FAQ

Frequently Asked Questions

We have written down some common questions that have been asked by our customers on many different occasions. We keep updating this page with new ones and sometimes do changes to already written ones.

If you do not find what you are looking for, Kindly please feel free to send us an email to support@edgefrog.com or alternatively you can contact us from our Contact Us page.

 

Where do you ship from?
We have partnered warehouse location/factories in US, CANADA, CHINA and INDIA. We are always looking to expand and our associates are trying their best to make it happen. 

 

How long will it take to arrive my item?
It could be anywhere from between 1-30 days. Items are shipped from different locations/warehouses. Shipping times varies from product to product.

 

How long will it take to receive my tracking number?
Usually 2-5 business days. There are sometimes when you will receive your item just within a day.


Do you really ship worldwide?
Yes we do! You can place an order from our website for yourself or for your family/friends sitting in different parts of world.

 

Is shipping really FREE?
Yes, 99% of our items comes with FREE worldwide shipping, However there are some items in which there is a minimum purchase amount required in order to be eligible for free shipping.


Where is your head office located?
Our head office is surrounded by mountains and nature in India. Our associates are operating from different parts of the world and are in constant touch with each other.


What is the primary currency you deal in?
All the products listed on our website are in US Dollars. We charge you in US Dollars and Refunds are also made in same.


Will I receive confirmation email when I place my order?
Yes, We do send confirmation emails to all our customers. There are chances that confirmation email may land in your spam/junk folder.
If you do not receive any confirmation email within 24 hours, Kindly please contact us at support@edgefrog.com


How can I pay?
We accept all major types of Credit/Debit cards and Paypal.


Is it secure and safe to order from your store?
Yes Absolutely, All the transactions are highly encrypted and is safe and secure to order from our store.


Will you sell my email to any third parties company? 
Not at all! We only use our customer emails to update them regarding their order, To send discount coupons/newsletters/our promotions.


Will I have to pay any import duty or customs fee?
99% of the items passes smoothly, therefore no customs fee will be applied.However, Each country operates differently and has their own set of rules and regulations. If the item is held by customs, we will not be responsible for that item or for any additional cost charged by customs.

 

 

If you do not find what you are looking for, Kindly please feel free to send us an email to support@edgefrog.com or alternatively you can contact us from our Contact Us page.